AO: The interlocutor indicates lack of time or being busy as a key determining factor for whether or not data would be uploaded and shared by others in the organization. She notes that currently, there is little consistency in how people share existing data within the org, noting the multiple technical platforms being used. Later in the interview, she also mentions that limited time might also impact on how much the actual transcripts are in fact used, noting: "I have a feeling that they wouldn't necessarily use the transcripts because people struggle with using our own transcripts. So I think the instruments may be the initial style of...you can see these instruments and the transcripts are there, if you want but I just have a feeling that people wouldn't necessarily read through all of them."
I'm also wondering whether, depending on how easy it is to upload this, if the person is doing the transcription in the first place can upload it to this platform. So the researcher isn't looking in internal folders for these transcripts, or through things like Slack, but instead they go into a centralized place. And that forces people to use a centralized place. But otherwise, you're just going to have the same problem with knowledge management, where people use their own channels. They have Google Docs floating around and they're not... they're not going to really upload things onto this. So that could be one way of skipping that loop... by having the transcriber do it. And then if that's the case, then I'm thinking who would tag this then? So it's either the researcher tags it, but that's kind of looking at a more thematic analysis where they're going through it in each paragraph and thinking through what's the key themes and then making note of that, I don't know someone's...unless they're thinking of doing that in their own research, they're not going to do that as an aside...to tag things...unless you really buy them into the fact that this is a useful resource. So you may need someone externally to do this...to read through the transcripts and tag it themselves. But I think if you had the researchers doing this, I've think it's not going to happen in terms of uploading it. Unless you make it compulsory, a compulsory component of a project.
Because right now people don't upload things onto Box which is our internal one. So if you can't get them to do that, and then you're adding another one, it's not going to happen. So what I see if you're showing them, "this is where they get the transcripts from," and it makes it easier to find transcripts, and then find other ones that's related, then they would utilize it but I don't think they're going to upload it themselves."
"Angela Okune 1:17:00
...How do you feel your thoughts reflect across the organization? Like, do you think that your colleagues here would share a lot of the sentiments you've expressed in this interview or do you feel like you're an outlier?
I think people would share the sentiment that it's useful, in terms of...often especially...So useful in two ways. One, internal resource. I think it would be very easy to get buy-in in that sense. "Here's the place where you can find this information." Because we struggle with it right now. So definitely there. In terms of externally, I think there will be some apprehension on who's seeing this and client perception and then whether things can or can't be shared. And apprehension almost lies in the fact that it's not explicit with many clients on what their wants are. So we may share some things based on our own value judgment but if you're sharing a lot of information then it requires further conversations and depending on where you are in the organization, you have a different level of comfort with that because you may not be the person that has direct access to the client to ask them and those details. So I think there would be some apprehension there. I also think there would be some apprehension in managing it so who's the person that's uploading the information...how much work do they have to do? Generally wouldn't want to do more work so unless they are really bought into this as something that I see a lot of value in they're not going to do it. I could see some people being like yes, I think this is great...I really think we need to expand the knowledge but other people are more like, "this is my project. I don't want anymore work, I'm already overrun with things." So there's kind of two...two groups but I think most people would say it's a really good idea, especially for internal management and I think people would also want to access it for external resources to help them with the literature review and thinking through...
Angela Okune 1:19:05
...And then I think when they would see that value...would then incentivize them to do it now, because it needs to be supported...
But I also don't know whether people would use the transcripts. I have a feeling that they wouldn't necessarily use the transcripts because people struggle with using our own transcripts. So I think the instruments may be the initial style of...you can see these instruments and the transcripts are there, if you want but I just have a feeling that people wouldn't necessarily read through all of them.
Angela Okune 1:19:29
If the format we're reading through them right now, there are not even transcripts there in the stripped format...then yeah..."